1. General Policy
At OPTIMUS SOLUTIONS, we aim to deliver high-quality digital services. Due to the nature of IT and digital services, refunds are generally not provided once a project has been initiated.
2. Advance Payments
All advance payments are non-refundable as they are used for project planning, resource allocation, and initial development work.
3. Refund Eligibility
Refunds may be considered only under the following conditions:
- Project not started after payment (within agreed timeframe)
- Duplicate payment made in error
- Failure to deliver service due to internal reasons
4. No Refund Situations
Refunds will not be issued in cases of:
- Change of mind after project initiation
- Delay caused by client-side communication or content
- Completed or partially completed work
- Service dissatisfaction without valid technical reason
5. Dispute Resolution
Any disputes will be handled through mutual discussion and resolution. We aim to resolve all issues professionally and fairly.
6. Policy Updates
OPTIMUS SOLUTIONS reserves the right to update this refund policy at any time without prior notice.